Project Description

Narrative Summary

Customer Service Skills introduces students to the knowledge, skills, and abilities required to work in a customer-centric position. This course is specifically designed for post-secondary academic institutions and focuses on both the organizational theory that defines service cycle management and the practical skills required in a customer service organization

Admission Requirements

  • Be at least 18 years of age
  • General reading and writing skills
  • Grade 12 or equivalent
  • Transcript
  • Complete Academic Assessment/ESPORT

Course Outline

Major Topics include:

  • Moments of Truth
  • Customer Centric Service Program
  • Internal & External Customers
  • Social Styles
  • Customers with Disabilities
  • Diversity
  • Teamwork
  • Communication Process
  • Service Process
  • Service Recovery Process
  • Customer Satisfaction Management
  • Teams Present

Hours and Duration

Hours and Duration: Two [2] week program, Monday to Friday 9:00 am to 4:00 pm[In class instruction]

Canada currently faces a critical shortage of skilled workers. Skilled tradespeople will be increasingly in demand because of the rapid pace of technological changes and as current workers in the field begin to retire. According to the Working in Canada Report (Government of Canada), employment opportunities for licensed welders will be steady.

Graduates of this program will find a range of employment opportunities through welder apprenticeship programs, as well as positions associated with manufacturing and fabricating, automotive, heavy equipment production, automation, and construction. Self-employment or working in the construction oil industry are also viable options upon graduation.